We at Genealogy Printers are committed to giving you the best service we
Once you have ordered and paid for your goods we promise to dispatch within 3
All Family Trees and Blank Charts are rolled up in a secure cardboard mailing
tube with plastic end caps.
Blank Charts all other goods are sent by Airmail or 2nd Class Post
All overseas orders are sent by Airmail, delivery to the U.S.A. and Australia
normally takes about 10 days.
Rights to Cancellation. The Customer has a right to cancel their order within
7 days of purchase without reason for cancellation. Customers may do so by
sending an E-mail to firstname.lastname@example.org advising us of their wish to
cancel the order.
Genealogyprinters.com will make every endeavour to ensure the goods are
supplied to the customers satisfaction and will provide photographic samples of
the finished item on a website to ensure the goods are supplied to the Customers
If the customer cancels their order they are entitled to a full refund. The
Customer will however be responsible for any postage charges that may apply from
the return of goods. We will refund the
Customer within 30 days of their cancellation.
Should you have cause for any complaint or if should your goods arrive in an
unsatisfactory condition they will be replaced after they have been returned to
us for examination. The postal costs of any damaged items will be the responsibility of the customer and Genealogy Printers will not refund these return postal charges.